Lucia
Product Teams Development Expert, Product Director, Lecturer at TAG Innovation School, Product Tank Co-Organizer, with over 10 years of experience in overseeing tech, product design and product management departments.
Impact over output for building the best product teams ?
Lucia is a big advocate of building things that makes sense and adds her product expertise to doing so. She is a Product Director, Product League Mentor and Resident Lecturer at Talent Garden Innovation School.
Previously a Product Director at AKQA Lucia has been overseeing Product departments, developing customer-centric experiences, and platforms to their full lifecycle potential. Prior to this, Lucia was a Product Lead at Mobiquity Inc. Europe and Senior Product Owner Global Customer Service at Adidas, helping deliver the best-in-class experience for Salesforce ServiceCloud capabilities.
As a Product Owner of E-Commerce at Phillips, Lucia was responsible for E2E process improvements related projects, as well as key PO involved in developing InApp purchase common component (available for each business group and market in Philips to use). She started off in 2007 as a Customer Satisfaction/Quality analyst at PayPal, in charge of analyzing, monitoring and ensuring PayPal Customers’ Satisfaction globally. Key focus areas: Strategic objectives, building an MPV, product team building, conversion optimization through user-centric design, web analytics, customers feedback, NPS/CES/GC surveys, user journey mapping, analysis of visitors’ behavior, expert reviews, qualitative feedback
She’s also an admirer of brilliant questions, so make sure to pick her brain at How to Web Conference 2022!
Other featured speakers
Ioan
Istrate
Advisor to the Minister @ Ministry of Research, Innovation and Digitalization
With over 10 years of work experience in various fields, ranging from consulting and entrepreneurship to policy and social impact, his core competencies include new business development, analytical skills, and geopolitics.
Cezara
Panait
Government Affairs & Public Policy Country Lead for Romania @ Google
Young professional in EU digital policy and human rights lawyer with comprehensive knowledge of legal, policy and regulatory issues, acquired in both public and private sectors.
Ana
Crețu
Co-Founder InnovX-BCR @ BCR
Co-Founder and Board of Advisors member of InnovX-BCR business accelerator, assisting startups to architect, accelerate, and expand from idea to hypergrowth, by means of leveraging the infrastructure, knowledge, resources and test environments of BCR.
Robin
Haak
General Partner @ Robin Capital
With a varied career portfolio, Robin has acted as an entrepreneur, operating executive, investor, and advisor to a broad spectrum of private and public companies. These include Algolia, Aircall, Axel Springer, and many more.